All drivers have a Commercial Driver’s License and valid insurance, which is in place to cover your car in the case of damage. Drivers are required to take a photo inspection of the car upon pick-up and drop-off and photos are logged with our transport team. After you receive your car, you’ll have 72 hours to report damage. To do so, you can contact our transport team after delivery by navigating to your car in the Previous Transactions section of your Dashboard and clicking Transport.
Damage during transport is only covered if it’s due to negligence on part of the driver. This means some chips, scratches, dents and even mechanical items may not be covered by the insurance policies that cover our drivers.
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