Selling with Caramel

Overview

• How many steps are there when I use Caramel to sell my vehicle?
• Are there any types of vehicles that cannot be sold through Caramel?

Information

• What information do I need to initiate Caramel checkout as a seller?
• If a buyer initiates Caramel checkout, what information do I need?
• What do I need in order to complete a checkout as a seller?

Offer

• How do offers work?
• How do I start the process and invite a buyer?
• Can I invite multiple buyers or add a link to Caramel in my online listings?
• What if a buyer won an auction for the vehicle I’m selling?
• Can multiple people make offers for the same car?

Identity

• How does identity verification work?
• What if I don’t pass the identity verification step?
• Do I need a U.S. phone number?
• Do I need a U.S. government ID?

Title

• Do I need to possess my actual title?
• Is it OK if I have a loan or lease and my title is not paid off?
• Where can I find the VIN on my vehicle?
• Where can I find the odometer on my vehicle?
• Can I send you the photos directly?

Payment

• What is Plaid and how does it work?
• Once I link my bank account, when will I be paid?
• How will I be paid?
• How do I know the exact amount that I will be paid?
• Am I charged anything if I cancel?
• If I have an extended warranty or service contract on my car, will I get a refund?

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Signature

• What documents am I required to sign?
• After signing, where will I access these documents?

Inspection

• Can Caramel help with a physical pre-purchase inspection?
• Is a self-inspection required?
• What do I need to perform a self-inspection?
• Will my buyer receive a copy of the inspection?
• I skipped inspection but changed my mind. Can I go back?

Pick-Up

• Should I give my title to the buyer or transport company?
• What do I need with me or in my car when I deliver it?
• What do I need to make sure happens when the car is picked up?
• How do I reschedule?
• My buyer wants to test drive the car. Should I let them?