• How does identity verification work?

    Caramel verifies the identity of every buyer and seller. All you need is your government ID and the ability to take a selfie. We have multiple behind the scenes technologies that ensure that every buyer and seller are who they say they are.

  • What if I don’t pass the identity verification step?

    If you don’t pass the identity verification step, you will not be able to move forward and your transaction will be canceled. You will be able to view why your identity was not verified.

  • Do I need a U.S. phone number?

    Yes, a U.S. based phone number is required to checkout with Caramel.

  • Do I need a U.S. government ID?

    Yes, a non-expired U.S. government identification card is needed in order to checkout with Caramel.