• Do I need to possess my actual title?

    Unless you have an active loan or lease, yes. You will need to be able to take a photo or upload an image of the front and back of your title.

  • Is it OK if I have a loan or lease and my title is not paid off?

    Yes. If you have a loan or lease on your vehicle, we will ask for additional information after you upload your title, like your lender / lessor and pay-off or buyout amount. We’ll verify this amount and make sure the correct amount is netted out of your final check.

  • Where can I find the VIN on my vehicle?

    You can often locate your vehicle’s VIN near the bottom driver’s side corner of its windshield or on the driver’s side door jamb. Take a photo with the entire VIN visible.

  • Where can I find the odometer on my vehicle?

    Your odometer shows the mileage on your vehicle. Sit in the driver’s seat, start your vehicle and locate the odometer on the dashboard. Take a head-on photo with the mileage visible.

  • Can I send you the photos directly?

    We provide you an upload link during the Title section of your checkout experience.  But if you miss it, you can upload photos and documents anytime by clicking on your vehicle in the Active Transactions section of your Dashboard.