• How does identity verification work?

    Caramel verifies the identity of every buyer and seller. All you need is your Driver's License if you’re a buyer or any US government ID if you’re a seller and the ability to take a selfie with the camera on your smartphone. Following identity verification, you will be asked a few additional questions, like if you are a member of the military community. These questions ensure we are able to properly register your vehicle with applicable discounts.

  • What if I don’t pass the identity verification step?

    If you don’t pass the identity verification step, you will not be able to move forward and your transaction will be canceled. You will be able to view why your identity was not verified.

  • Do I need a U.S. phone number?

    Yes, a U.S. based phone number is required to checkout with Caramel.

  • Do I need a U.S. driver’s license?

    Yes, a non-expired U.S. government issued driver’s license is needed in order to checkout with Caramel.